When you want to host a website, you want to rest assured that nothing will go wrong, that your site will be live as long as there is internet access and that nothing will tamper with the information that you have on the site. That is a reasonable expectation – the least a web host can do for you, in exchange for collecting your money, is to make sure your site is live throughout the period you have paid for.

However, stuff happens – unexpected plug-in malfunction, imperfect site migration from a former hosting platform, glitches in plug-in updates, vulnerabilities in CMS versions, you name it. This may not necessarily be your fault or that of your webhost, it may not even be anyone’s fault – version incompatibility alone can cause enough trouble. So when such things happen, you need all the support you can get to fix the issue and restore sanity to your site as soon as possible.

Most webhosts today have some level of support available with their hosting offerings. But you want to go with the webhosting that offers both online and offline support with their hosting packages. Why do you need this? Let’s consider a fairly common scenario.

You are having challenges with a recent update to your plug-in or CMS (we see this a lot with WordPress sites); you have tried your level best to fix the issue, all to no avail; finally, you resolved to revert to the previous version before the update.

Let’s say your webhost is one that keeps regular backups of sites hosted on their server – like we do at CloudHost – you will have to contact the server admin for the backup to be restored.

First, you will need to get in touch within 72 hours of the site malfunction for the backup restoration to fix the issue. So if you are hosting with a webhost that has a poor support department, they may cost you a lot in site downtime.

Second, you will want to know what is going on; update on the progress of the backup restoration will give you a sense of control as to when the site will be back up and life can return to normal – you don’t want to be a blindfolded sitting duck. J  But that’s exactly what you will be if you are hosting your site with a webhost that has a sub-par support department.

Third, you’ll want to have a laid down procedure to follow in fixing similar issues in the future, so that site downtime can be drastically reduced, if not completely eliminated. Only a knowledgeable and responsive support department can give you detailed procedures for this. Otherwise, future occurrences may even mean longer downtimes.

CloudHost provides you the best of webhosting support. With unparalleled dedicated support department, no matter what hosting package you subscribe for, you get world-class support for you site.

Multiple contact channels help to make sure you can reach our support department in the shortest time: support tickets, emailand phone support are all available for contacting us. And we are always monitoring our servers via dedicated NOCs to ensure 99.999% server uptime.

Friendly support personnel, and classroom-style walkthroughs on how to use our hosting services are among what differentiate us from other webhosting companies. Plus we give out freebies to our clients regularly, like this ongoing 10% off bonanza. We provide the best webhosting experience, just for you.