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Track Shipment Status Using Tracking Number
Enter your tracking number below, click the Track button, and select Singapore Post (LTxxxxxxxxxSG) or India Post International (EAxxxxxxxxxIN) for the latest tracking update.
Tracking # Becomes Active Once the Package Arrives in Your Country
We’ll email you a tracking number within 72 hours after your order has been shipped. You will receive email & SMS tracking notifications via Trackship, the most advanced parcel tracking service in the online pharmacy industry. Tracking information is generally available within 5-7 business days after your parcel is shipped.
Tracking Does Not Exist?
Order information may not appear in the tracking system until the shipment reached your destination country, so sometimes it may show you “Tracking details not found” or “Pre-Shipment”.
Please allow 5 to 7 business days after receiving your tracking number to be able to track your shipment. We’ll send you an additional tracking notification by email once your tracking number is live.
Shipments with the following tracking numbers 👉 LTxxxxxxxxxSG are dispatched from Singapore to avoid any issues at customs as they attract less attention from customs authorities. These shipments DO NOT require a signature upon delivery.
🇬🇧 Customers From the UK
You may have to pay VAT, Customs Duty or Excise Duty on parcels sent from outside the European Union (EU) before you can collect your package. This is not very common, only 8% of our readers reported they had to pay an import charge.
Useful Links
ParcelForce (UK, EAxxxxxxxxxIN)
Royal Mail Website (UK, LTxxxxxxxxxSG)
Aftership tracking tool (worldwide)
How to Track Your Item
Tip: Check your SPAM folder for order confirmation or tracking number
- Go to the USPS website (USA) or use our own tracking tool (worldwide)
- Enter your tracking number (e.g. EAxxxxxxxxxIN)
- Get tracking results. See how it works >
Please note that shipments sent via Regular Airmail (RMxxxxxxxxxIN) are NOT trackable and DO NOT require a signature.
- 🇺🇸 The USA, 🇬🇧 the UK, 🇦🇺 Australia: Express delivery usually takes 7-12 business days while standard delivery takes 10-18 business days.
- 🌍 Other countries: Express delivery takes 10-21 days while standard delivery takes 10-30 days.
Customs clearance is an obligatory procedure for all the goods crossing a border between countries. The clearance usually takes 1-2 days but sometimes may take up to 7 business days if there is a delay at Customs so you may, therefore, experience a delay in receiving your items. While we make the effort to ensure all parcels pass through customs without issue (99.5% of our parcels go through 🇺🇸 the US, 🇬🇧 the UK, 🇦🇺 Australia & New Zealand customs smoothly), individual countries have different criteria. In the unlikely event of your parcel gets lost or stuck at Customs for more than 2 weeks, we will reship it for free or give you a full refund if preferred. We also split bulk orders or large quantities (for example, 500 tablets) into several packages (300 tabs each) and ship them separately every 3-5 days in order to avoid any issues at Customs.
FYI: You can have peace of mind knowing that if for any reason your order doesn’t reach you within 30 days, we will reship it for free or provide a full refund with no questions asked. If you have any questions or comments, feel free to Contact us or visit our Shipping FAQ page.