Order Tracking

We’ll email you a tracking number within 24 hours after your order has been shipped. You will receive email & SMS tracking notifications via Aftership, the most advanced parcel tracking service in the online pharmacy industry. Tracking information is generally available within 4 days after a package is shipped.

Tracking Website

How to Track Your Item

Tip: Check your SPAM folder for order confirmation or tracking number

Go to the USPS website (USA) or use our own tracking tool (worldwide)
Enter your tracking number (e.g. EMXXXXXXXXXIN)
Get tracking results. See how it works >

Please note that shipments sent via Regular Airmail (RMXXXXXXXXXIN) are NOT trackable and DO NOT require a signature.

🇺🇸 The USA, 🇬🇧 the UK, 🇪🇺 the EU, 🇦🇺 Australia & New Zealand: Express delivery usually takes 7-10 business days while standard delivery takes 10-18 business days.
🌍 Other countries: Express delivery takes 10-21 days while standard delivery takes 10-30 days.

Customs clearance is an obligatory procedure for all the goods crossing a border between countries. The clearance usually takes 1-2 days but sometimes may take up to 7 business days if there is a delay at Customs so you may therefore experience a delay in receiving your items. While we take the effort to ensure all parcels pass through customs without issue (99.5% of our parcels go through 🇺🇸 the US, 🇬🇧 the UK, 🇪🇺 the EU, 🇦🇺 Australia & New Zealand customs smoothly), individual countries have different criteria. In the unlikely event of your parcel gets lost or stuck at Customs for more than 2 weeks, we will reship it for free or give you a full refund if preferred. We also split bulk orders or large quantities (for example, 500 tablets) into several packages (300 tabs each) and ship them separately every 3-5 days in order to avoid any issues at Customs.

FYI: You can have a peace of mind knowing that if for any reason your order doesn’t reach you within 30 days, we will reship it for free or provide a full refund with no questions asked. If you have any questions or comments, feel free to Contact us or visit our Shipping FAQ page.